Return & Refund Policy

MADE-TO-ORDER POLICY

All RIQZA® garments are made specifically for each order with care and attention to detail.

1. NO RETURNS OR EXCHANGES
   As our garments are made-to-order, we do not accept returns or exchanges for changes in size, colour, style, or personal preference.
2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
   If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.
3. UNBOXING VIDEO
   For any damage, defect, or incorrect-item claim, a clear unboxing video is required. The video must show the package being opened for the first time and clearly show the issue.
4. RESOLUTION
   After verification, RIQZA® may offer a replacement of the same item or an appropriate refund/store credit, depending on the situation.
5. CLAIM ELIGIBILITY
   Claims submitted after 24 hours may not be accepted. Items that have been worn, washed, altered, or damaged after delivery are not eligible.
6. CONTACT
   For return or damage-related concerns, please contact:
   Email: riqza0001@gmail.com
   Instagram: @riqzaofficial
   By placing an order with RIQZA®, you acknowledge and agree to this Return & Refund Policy.